Return and Cancellation Policy

Effective Date: 16 July 2026

OVERVIEW

Walnor Cabinets LLC wants you to be completely satisfied with your purchase. We accept returns on eligible items under the conditions outlined in this policy. Please read this policy carefully before placing your order, as all purchases constitute acceptance of these terms.

RETURN ELIGIBILITY

The following items are eligible for return, subject to the conditions and timeframe described in this policy:

1. In-stock, ready-to-assemble (RTA) cabinets in their original, unopened packaging
2. In-stock accessories in their original, unopened packaging (excluding trims and mouldings — see Non-Returnable Items below)
3. Items that have not been installed, modified, or assembled in any way

Returns must be initiated within 15 days of the original delivery date. Customer pays the shipping charge. Returns must be received with 30 days of delivery and additional 15 for late return. Requests received after this window will not be accepted under any circumstances.

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned or exchanged under any circumstances:

1. Assembled, modified, or installed cabinets — once assembly begins, all sales are final
2. Opened flat-pack or ready-to-assemble items (boxes must be fully intact and sealed)
3. Custom, special-order, or made-to-order cabinets, doors, or finishes
4. Trims, mouldings, toe kicks, fillers, plywood panels, and decorative accessories
5. Sample doors and finish samples
6. Items marked as Final Sale or Clearance at time of purchase
7. Third-party or drop-shipped products sold through Walnor Cabinets LLC
8. Any item showing signs of use, installation attempts, jobsite exposure (scratches, paint, adhesive, dirt, odours)

HOW TO INITIATE A RETURN (RMA PROCESS)

1. Email sales@walnorcabinets.com within 15 days of delivery with your order number, the item(s) you wish to return, and the reason for the return. Attach photos of the items in their original packaging.
2. Allow 2 business days for our team to review your request. We reserve the right to request additional photos or documentation before approving any return.
3. Once approved, you will receive a Return Merchandise Authorization (RMA) number and the correct return shipping address by email. Do not ship any items without an RMA number — unauthorised returns will be refused and returned to sender at the customer's expense.
4. Pack the items securely in their original, unopened packaging. Write the RMA number clearly on the outside of the box. Ship using a trackable, insured carrier of your choice.
5. Email the tracking number to sales@walnorcabinets.com once shipped. Walnor Cabinets LLC is not responsible for items lost, delayed, or damaged during return transit.

RETURN CONDITION REQUIREMENTS

All returned items must be in their original, unopened, factory-sealed packaging. Items must be unused, unassembled, unmodified, and free from any signs of installation, jobsite exposure, or handling beyond inspection. Walnor Cabinets LLC reserves the right to inspect all returned items and to reject any return that is incomplete, damaged, tampered with, or deemed unsellable. Rejected items will be returned to the customer at the customer's shipping expense and no credit will be issued.

RESTOCKING FEE

A restocking fee applies to all approved returns to cover handling, inspection, and repackaging costs:

• Returns received within 15 days of delivery: 20% restocking fee
• Returns received after 15 days a 30% restocking fee will be applicable.
• Returns received after 15 days: not accepted

The restocking fee is calculated on the original item price and deducted from the refund or store credit issued.

RETURN SHIPPING

The customer is solely responsible for arranging and paying all return shipping costs, including freight charges for large or heavy orders. We strongly recommend using a trackable and insured shipping method, as Walnor Cabinets LLC cannot be held responsible for returns that are lost or damaged in transit. If your original order qualified for free shipping, the actual outbound shipping cost paid by Walnor Cabinets LLC will be deducted from your refund. Return shipping costs are non-refundable.

REFUND PROCESSING

Once your return is received and inspected, we will notify you by email within 2 business days confirming whether your return has been approved or rejected. Approved refunds will be issued to the original payment method or as store credit — your choice at the time of the return request. Please allow 2 business days after approval for the credit to appear on your statement, depending on your bank or card issuer. Store credit does not expire and may be used for any future purchase on our website.

DAMAGED OR MISSING ITEMS AT DELIVERY

Damaged and missing items are handled separately from standard returns. Please follow this process:

1. Inspect your delivery immediately upon receipt. Do not begin assembly until you have verified every item against your order confirmation.
2. Report any damage or missing items to sales@walnorcabinets.com or 734-821-3463 within 2 days of delivery. Reports submitted after this window cannot be accepted.
3. Include your order number, a description of each affected item, and clear photographs showing the damage and the item's original packaging with the product code visible.
4. Approved claims will be fulfilled with replacement parts or a full unit replacement at no additional cost. Replacements cannot be processed once assembly has begun, as damage after installation is the installer's responsibility.

Please note: natural wood variation in colour, grain, and texture is not considered a defect and is not eligible for a damage claim.

CANCELLATION POLICY

Orders may be cancelled within 24 hours of placement by contacting us at sales@walnorcabinets.com or 734-821-3463. All cancellation requests must be confirmed in writing by Walnor Cabinets LLC — if you have not received a written cancellation confirmation, your order has not been cancelled. Orders that have already been processed, picked, packed, or shipped cannot be cancelled; in that case, our standard Return Policy applies once the items are delivered. Custom, special-order, or made-to-order items cannot be cancelled once production has begun, regardless of the time elapsed since ordering.

MEASUREMENT & COLOUR RESPONSIBILITY

Walnor Cabinets LLC provides design assistance and product guidance based solely on the measurements and specifications you submit. The customer is solely responsible for verifying that all ordered dimensions are correct for their installation space before placing an order — we recommend ordering a narrower cabinet plus a filler if you are unsure of a dimension. We make every effort to display product colours and finishes accurately on our website; however, on-screen colours may vary from the actual product due to monitor settings and photography conditions. If colour accuracy is critical to your project, we strongly recommend ordering a sample door or finish chip before placing a full order — placing an order constitutes acceptance of the product colour based on the information provided.

CONTACT US

If you have questions about this Return & Refund Policy or need to initiate a return, please contact us:

Walnor Cabinets LLC

Email: sales@walnorcabinets.com

Phone: 734-821-3463

General inquiries: sales@walnorcabinets.com

Our team will respond within 2 business days.