Terms and Conditions

Effective Date: 16 July 2026

ACCEPTANCE OF TERMS

By accessing WALNORCABINETS.COM, placing an order, or using any service offered by Walnor Cabinets LLC, you agree to be bound by these Terms and Conditions in full. If you do not agree with any part of these Terms, please do not use this website or place an order. Walnor Cabinets LLC reserves the right to update or modify these Terms at any time without prior notice — your continued use of this website after any changes constitutes your acceptance of the revised Terms.

USE OF THIS WEBSITE

The website is for lawful, personal, non-commercial use only. Users may not attempt to damage, disable, overburden, or gain unauthorized access to the site or its data. Automated scraping, data mining, or harvesting of content without written permission is prohibited. Walnor Cabinets LLC reserves the right to refuse service or terminate access to any user at its sole discretion.

YOUR ACCOUNT

When you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate, complete, and current information and to update it promptly if it changes. Walnor Cabinets LLC is not liable for any loss or damage resulting from unauthorized access to your account. We reserve the right to suspend or terminate accounts that violate these Terms or that show signs of fraudulent activity.

ORDER PLACEMENT AND PAYMENT

All orders placed on WALNORCABINETS.COM are subject to acceptance by Walnor Cabinets LLC. Placing an order constitutes your offer to purchase the selected products at the stated price, subject to availability. We reserve the right to refuse or cancel any order at our discretion, including orders that appear to involve resale without prior written approval.

Payment terms:

1. Full payment is required before any order is processed or shipped.
2. Accepted payment methods: major credit cards (Visa, Mastercard, Discover, American Express), PayPal, and any other methods displayed at checkout.
3. By submitting payment, you confirm that you are authorised to use the selected payment method and that the billing information you provide is accurate.
4. After checkout, an order confirmation will be sent to the email address on file. If you do not receive a confirmation within 24 hours, please check your spam folder or contact us at sales@walnorcabinets.com.
5. Quotes and saved carts are valid for 15 days. Pricing is subject to change after this period without notice.

ORDER CHANGES AND CANCELLATIONS

You may request a change or cancellation within 24 hours of placing your order by contacting us at sales@walnorcabinets.com or 734-821-3463 during business hours. All cancellation and change requests must be confirmed in writing by Walnor Cabinets LLC — if you have not received written confirmation, your order has not been cancelled or changed. Orders that have already entered processing, picking, packing, or shipping cannot be cancelled or modified. If a cancellation is possible, a 15% administrative fee will be deducted from your refund to cover processing costs. Custom, made-to-order, or special-order items cannot be cancelled or changed once production has begun, regardless of the time elapsed since ordering.

PRODUCT INFORMATION AND MEASUREMENTS

Walnor Cabinets LLC makes every effort to provide accurate product descriptions, dimensions, and specifications on this website; however, minor errors or omissions may occur and we reserve the right to correct them without liability. You are solely responsible for verifying that all ordered dimensions, configurations, and specifications are correct for your installation before placing your order. Design assistance and quotes provided by Walnor Cabinets LLC are based entirely on the measurements and information you submit — we cannot be held responsible for errors arising from inaccurate customer-supplied dimensions. If you are uncertain about a measurement, we strongly recommend ordering a narrower cabinet plus a filler piece rather than risking an incorrectly sized order.

WOOD AND FINISH CHARACTERISTICS

All wood products are natural materials and will exhibit inherent variations in colour, grain, texture, mineral streaks, pinholes, and knots — these characteristics are not defects and are not grounds for return or claim. Stained finishes penetrate the wood surface; painted finishes form a surface layer — both are expected to show minor variations between production runs and between individual cabinets within the same order, particularly on large or multi-phase orders. Glazed and hand-crafted finishes are applied by hand and will exhibit natural inconsistency and variation from cabinet to cabinet, which is an inherent feature of the finish and not a manufacturing defect. Walnor Cabinets LLC strongly recommends ordering a physical sample door or finish chip before placing a full order if colour accuracy is critical to your project — placing an order constitutes acceptance of the product colour and finish based on the information available at the time of purchase.

SHIPPING AND DELIVERY

Walnor Cabinets LLC ships within the continental United States only. Order lead times vary by product type and are displayed at checkout. Lead times begin on the next business day after order placement and may be extended during peak periods or holidays. We reserve the right to fulfil orders from multiple warehouses or in multiple shipments without prior notice and at no additional cost.

Shipping conditions:

1. LTL (less-than-truckload) freight shipments are palletised, shrink-wrapped, and strapped. The freight carrier will contact you 24 hours before delivery to schedule a delivery appointment window.
2. All delivery destinations must be accessible by a standard tractor-trailer. Additional fees may apply for residential, limited-access, or remote locations.
3. Curbside delivery is standard — the driver will unload to the curb or driveway. You are responsible for moving items to a safe, dry storage location.
4. Walnor Cabinets LLC is not responsible for delays caused by the carrier, weather, or circumstances beyond our control.
5. Tracking information will be emailed to you once your order has shipped.
6. Walnor Cabinets LLC is not responsible for any labour, installation, or wage costs related to delayed, damaged, or missing items.

RECEIVING YOUR ORDER

A responsible adult (18 or older) must be present to inspect, count, and sign for the delivery. Please follow these steps at the time of delivery:

Inspection steps:

1. Count all pallets or packages against the driver's delivery receipt before signing. Note any discrepancy on the receipt.
2. Inspect all cartons for visible external damage before signing. Note any damage clearly on the driver's delivery receipt. Do NOT refuse the delivery — accept it with damage noted in writing.
3. Keep a copy of the signed delivery receipt for your records.
4. Begin unpacking and inspecting contents within 7 days of delivery and before beginning any assembly or installation.

Signing the delivery receipt without noting damage or shortage is acknowledgement that the delivery was received in good condition. Walnor Cabinets LLC cannot be held responsible for claims submitted after assembly or installation has begun.

DAMAGED AND MISSING ITEMS

Report all damage and missing items as follows — do not begin assembly before completing your inspection:

1. Photograph all damage immediately — include wide-angle shots showing the full item and close-up shots showing the damage clearly, with the product SKU label and packaging visible in at least one photo.
2. Email sales@walnorcabinets.com or call 734-821-3463 within 7 business days of delivery with your order number, a description of each affected item, and your photos.
3. For concealed damage discovered after unpacking, report within 7 business days of delivery and before any assembly or installation.
4. Do not assemble, install, or modify any damaged item — doing so voids the damage claim.
5. Approved claims will be fulfilled with replacement parts or a full unit replacement at no additional cost. Expedited shipping is not available for replacement shipments.

Walnor Cabinets LLC is not responsible for any labour, installation, or wage costs incurred as a result of receiving damaged or missing items.

RETURNS

All returns require prior written authorisation from Walnor Cabinets LLC — please refer to our Return & Refund Policy for the full return process, eligibility criteria, restocking fees, and refund timeline. Assembled, modified, installed, or opened cabinets cannot be returned under any circumstances. Trims, mouldings, fillers, panels, samples, custom or special-order items, and final-sale items are non-returnable.

WARRANTY

Walnor Cabinets LLC warrants its products to be free from defects in materials and workmanship for 1 YEAR from the date of delivery, subject to the conditions below. This warranty covers manufacturing defects only and does not cover normal wear and tear, damage caused by improper installation, misuse, accident, exposure to excessive heat or moisture, chemical damage, or modifications made by the customer or installer. Natural wood characteristics — including colour variation, grain, knots, and pinholes — are not defects and are not covered by this warranty. To submit a warranty claim, contact sales@walnorcabinets.com with your order number, proof of purchase, a description of the defect, and clear photographs taken before any installation or repair attempt. Walnor Cabinets LLC's sole obligation under this warranty is, at its discretion, to repair or replace the defective item — we are not liable for labour, removal, reinstallation, or any consequential costs.

INTELLECTUAL PROPERTY

All content on WALNORCABINETS.COM — including text, photographs, graphics, logos, product images, and software — is the property of Walnor Cabinets LLC or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, modify, display, or commercially exploit any content from this website without the prior written permission of Walnor Cabinets LLC. Unauthorised use of our intellectual property may result in legal action.

ELECTRONIC COMMUNICATIONS

By using this website or placing an order, you consent to receive communications from Walnor Cabinets LLC electronically, including order confirmations, shipping notifications, and service updates sent by email. You agree that electronic communications satisfy any legal requirement that such communications be in writing.

DISCLAIMER

The information on this website is provided for general informational purposes only and is subject to change without notice. Walnor Cabinets LLC makes no warranties regarding the accuracy or completeness of the content and shall not be liable for any damages arising from the use of this website or its products.