Shipping Policy

Effective Date: 16 July 2026

ORDER PROCESSING AND LEAD TIMES

All orders are processed after payment is received in full — no order enters production, picking, or fulfilment until payment has cleared. Ready-to-assemble (RTA) orders are typically processed and ready to ship within 5 business days; assembled or custom-finish orders require 15 business days. Lead times are estimates and may be extended during peak periods, adverse weather, or for orders requiring special customisation or restricted-access delivery. Walnor Cabinets LLC reserves the right to fulfil a single order from multiple facilities or in multiple shipments at no additional cost to you.

SHIPPING CARRIERS AND PACKAGING

Walnor Cabinets LLC partners with regional freight carriers that specialise in delivering cabinets and large furniture — the specific carrier assigned to your order is determined by your delivery location and order specifications. All orders are carefully packaged in individual boxes, palletised, shrink-wrapped, and securely strapped to protect them during transit. Small, lightweight orders (typically under 50 lbs) may ship via UPS or FedEx in individual cartons rather than on a freight pallet.

DELIVERY COVERAGE AND ACCESSIBILITY

Walnor Cabinets LLC ships to addresses within the continental United States only. All delivery destinations must be accessible by a standard tractor-trailer (53-foot truck) — if your location cannot accommodate a large freight vehicle, please contact us before placing your order so we can arrange appropriate delivery. Delivery to addresses outside the continental United States is not available; international orders are not eligible for warranty coverage.

DELIVERY SERVICES AND FEES

The following delivery service levels are available. Fees not included in your order total will be quoted separately and confirmed before shipment.

Standard Commercial Delivery

Delivery is made to the curb, dock, or nearest dry ground-level accessible area at a commercial address or job site. The freight driver will unload the pallet(s) to the ground — drivers are not responsible for moving items inside, upstairs, or beyond the point of unload. This service level is included for qualifying commercial destinations within our standard service area.

Residential Delivery — Standard Delivery Charges

For delivery to a home, apartment, condominium, or any address zoned as residential, an additional residential delivery fee applies. The carrier will contact you approximately 24 hours in advance to schedule a delivery appointment window (typically 3 to 4 hours). A responsible adult must be present at the scheduled time — if no one is available the order will be held and redelivery fees will apply.

Limited Access Delivery — Contact us for a fee quote

If your delivery location cannot accommodate a standard tractor-trailer, has more than five steps at the entry point, requires elevator access, has a narrow driveway, or requires the driver to carry items beyond the first secure dry room, additional limited-access fees apply. Contact Walnor Cabinets LLC before placing your order if any of these conditions apply to your location.

Lift Gate Service

A hydraulic lift gate lowers pallets from the truck bed to ground level. This service is required when the delivery address does not have a loading dock or forklift. If lift gate service is needed but was not selected at checkout, the fee will be added to your order before shipping.

DELIVERY APPOINTMENTS

For residential deliveries and any delivery requiring a scheduled appointment window, the carrier will contact you 24 hours in advance to confirm the date and arrival window. Please ensure a responsible adult (18 or older) is present for the full delivery window — deliveries cannot be left unattended. If you miss your delivery appointment, redelivery and any applicable storage fees will be charged to you before a new delivery can be scheduled.

TRACKING YOUR ORDER

Once your order has shipped, Walnor Cabinets LLC will email your tracking number or freight carrier reference to the email address on file — please check your spam folder if you do not receive this email within one business day of your expected ship date. Transit time is typically 3-10 business days from the ship date, though freight carriers do not guarantee transit times and delays due to weather or high carrier volume may occur.

PREPARING FOR YOUR DELIVERY

Before your delivery arrives:

1. Clear a path from the delivery point to your storage area — the driver will place items at the nearest safe, dry, ground-level location and is not responsible for moving them further.
2. Confirm your delivery address can accommodate a large freight truck (53-foot trailer). If it cannot, contact us immediately so we can arrange alternative delivery before your order ships.
3. Arrange for a responsible adult to be present for the full delivery window — allow enough time to count and inspect every item before the driver leaves.
4. Have your order confirmation or invoice handy so you can verify quantities against the delivery receipt.
5. Prepare a camera or phone to photograph any damaged packaging or items at the time of delivery — photos taken on delivery day are required for damage claims.

RECEIVING YOUR SHIPMENT — MANDATORY INSPECTION STEPS

A responsible adult must be present to inspect and sign for every shipment. Follow these steps exactly — failure to complete them may void your ability to file a damage or shortage claim:

1. Count all pallets and loose pieces against the number listed on the Bill of Lading (BOL) or Proof of Delivery (POD) before the driver leaves. Note any discrepancy directly on the BOL/POD in writing before signing.
2. Inspect all cartons and pallet packaging for visible external damage before the driver leaves. Even if contents appear intact, note any dented, torn, or crushed packaging on the BOL/POD — this is required to file a concealed-damage claim later.
3. Do NOT refuse the delivery — even if items are damaged, accept the shipment and note the damage on the BOL/POD. Refusing a delivery without prior written authorisation from Walnor Cabinets LLC will result in return freight charges billed to you.
4. Keep a signed copy of the BOL/POD for your records.
5. Begin unpacking and inspecting contents within 2 DAYS of delivery and before starting any assembly or installation. Signing the BOL/POD without noting damage or shortage is your acknowledgement that the delivery was received in good condition and in the correct quantity — Walnor Cabinets LLC cannot process claims submitted after a clean signature has been given.

DAMAGE AND SHORTAGE CLAIMS

Report all damage or shortages as follows:

1. Photograph all damage immediately — take wide-angle shots of the full pallet and close-up shots of each damaged item, with the product SKU label or box number visible in at least one photo.
2. Email sales@walnorcabinets.com or call 734-821-3463 within 2 DAYS of delivery with your order number, a list of affected items, and your photographs attached.
3. Do not assemble, install, cut, or modify any damaged item — doing so voids the damage claim for that item.
4. Walnor Cabinets LLC will arrange for replacement parts or a full unit replacement at no additional cost for approved claims. Expedited shipping is not available for replacement shipments. Walnor Cabinets LLC is not responsible for any labour, installation, or wage costs incurred as a result of receiving damaged or missing items.

CONCEALED DAMAGE

Concealed damage is damage discovered after unpacking that was not visible on the exterior of the box or pallet at the time of delivery. To file a concealed damage claim, contact sales@walnorcabinets.com or 734-821-3463 within 2 DAYS of delivery with your order number, photos of the damaged item and its original packaging, and a description of the damage — claims received after this window or after assembly has begun cannot be accepted. Always inspect your full order before starting assembly or installation; once any item has been assembled, installed, cut, or modified, all damage claims for that item are void.

REDELIVERY AND STORAGE FEES

Shipping charges cover one delivery attempt — if a delivery fails because no authorised recipient was present, the address was inaccessible, or the appointment was not honoured, a redelivery fee will be subject to charges incurred by Delivery provider. Orders held at a carrier warehouse or Walnor Cabinets LLC facility beyond the agreed hold period may incur daily storage fees — Walnor Cabinets LLC will notify you by email before storage fees begin to accrue. Walnor Cabinets LLC is not liable for any secondary costs — including labour, installation fees, or contractor charges — resulting from delayed or missed deliveries.

ADDRESS CHANGES AFTER SHIPMENT

If you need to change your delivery address after your order has shipped, contact sales@walnorcabinets.com immediately — address changes after dispatch are subject to carrier re-consignment fees that will be billed to you before the change is processed. Walnor Cabinets LLC cannot guarantee that an address change can be made once freight is in transit, and re-consignment may delay your delivery by several business days.

CONTACT US

For shipping questions, delivery scheduling, or to report a damage or shortage claim, please contact us:

Walnor Cabinets LLC

Email: sales@walnorcabinets.com

Phone: 734-821-3463

Business Hours:

Monday to Friday: 9 AM to 6 PM

Saturday & Sunday: 10 AM to 6 PM